Privacy policy

maaticrafts.shop (“we,” “us,” or “our”) operates this website and online store, including related content, features, tools, products and services (collectively, the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use and disclose your personal information when you browse our website, place an order, use our Services or communicate with us.

If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs matters relating to the collection, use and disclosure of personal information.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with our Services, we may collect the following categories of information:

  • Contact information: Your name, email address, telephone number, billing address and shipping address.

  • Payment and transaction information: Payment method, payment status, transaction details, order totals and information needed to process payments. Payment card and financial account details are processed by Shopify and the relevant payment providers.

  • Account information: Account identifiers, login information, preferences and settings, where applicable.

  • Shopping information: Products you view, add to your cart, purchase, return or exchange, together with your order history.

  • Communications: Information you provide when contacting us, including customer service enquiries and any supporting photos or documents you choose to send.

  • Device information: IP address, browser type, device identifiers, network information and other technical information.

  • Usage information: How you access, navigate and interact with our Services, including information collected through cookies and similar technologies.

  • Preferences and inferences: Information about your shopping interests or preferences derived from your interactions with the Services.

Sources of Personal Information

We collect personal information:

  • Directly from you, when you place an order, create an account, contact us or otherwise provide information.

  • Automatically, when you browse or use the Services, including through cookies and similar technologies.

  • From service providers, including Shopify, payment processors, shipping providers and other providers that help operate our store.

  • From partners and other third parties, where permitted by applicable law, including providers supporting advertising, analytics or integrations you choose to use.

How We Use Personal Information

We use personal information for the following purposes:

Providing and managing the Services

To process payments, fulfil orders, arrange delivery, manage accounts, remember preferences, handle returns and exchanges, and provide customer support.

Improving and personalising the Services

To understand how customers use our website, troubleshoot problems, improve store functionality and provide relevant product recommendations.

Marketing and advertising

To send promotional communications, where permitted by law, and to display or measure advertisements relating to our products. Advertising may be personalised using your shopping activity and interactions with our Services.

Where consent is required for marketing or particular tracking technologies, we obtain consent before using your information for those purposes.

Security and fraud prevention

To verify transactions, protect accounts, detect suspicious activity and help prevent fraud, misuse and other unlawful conduct.

Communicating with you

To respond to enquiries and send order confirmations, delivery updates, return information and other service-related messages.

Legal and regulatory purposes

To maintain required records, comply with applicable laws and valid legal requests, resolve disputes, enforce our policies and protect our rights and the rights of others.

Cookies and Similar Technologies

Our Services use cookies and similar technologies to support functions such as shopping carts, checkout, account access and preference settings.

Depending on the features in use and your privacy choices, these technologies may also support analytics and personalised advertising.

You can manage cookies through your browser settings and through the privacy controls available on our website. Where required by law, we request consent before using non-essential cookies or similar technologies.

Blocking certain cookies may affect the functionality of the Services. Disabling cookies does not necessarily opt you out of every form of advertising-related data sharing; please also review “Your Privacy Rights and Choices” below.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • To Shopify and service providers: To support hosting, payment processing, order fulfilment, shipping, returns, customer support, analytics, security and other store operations.

  • To advertising and marketing partners: To help deliver, personalise and measure advertising, subject to applicable law and your privacy choices.

  • At your direction or with your consent: When you request an integration or otherwise authorise disclosure to a third party.

  • For legal and security purposes: To comply with legal obligations, respond to valid legal processes, prevent fraud, enforce our policies or protect rights and safety.

  • In connection with a business transaction: If necessary in connection with a proposed or completed merger, acquisition, restructuring, sale of assets or similar transaction, subject to applicable law.

Depending on the applicable privacy law, disclosing information for personalised advertising may be considered a “sale,” “sharing” or processing for “targeted advertising,” even when no money is exchanged for that information. Applicable opt-out rights are described below.

Our Relationship with Shopify

Shopify hosts our store and processes personal information to operate and improve the Services. Information submitted through our store may be shared with Shopify and service providers located outside your country of residence.

As described in the Shopify features used by our store, Shopify may also process information about your interactions with our store, other merchants and Shopify to provide enhanced features, including personalisation and advertising.

For processing where Shopify acts as an independent controller, Shopify is responsible for that processing and for handling the corresponding privacy-rights requests.

You can learn more by reviewing the Shopify Consumer Privacy Policy. To exercise rights relating to information processed by Shopify, visit the Shopify Privacy Portal.

Payment Providers

When you make a purchase, your selected payment provider processes the information necessary to authorise and complete the transaction.

If you use services such as Shop Pay, Google Pay or Klarna, the provider may also process your information under its own privacy policy. Please review the applicable provider’s privacy notice for details about its practices and your choices.

Do not send your full payment card number, security code or account password to us by email.

Third-Party Websites

Our Services may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies.

We do not control the privacy or security practices of those third parties. Please review their policies before providing personal information.

Information you post publicly, including on social media or in public reviews, may be visible to other people.

Children’s Information

Our Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, contact info@maaticrafts.shop to request its deletion.

We do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under 16 years of age.

Security and Retention

We use reasonable safeguards designed to protect personal information. However, no system or method of transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on factors such as:

  • Whether the information is needed to fulfil an order or provide ongoing Services.

  • Whether you maintain an account with us.

  • Applicable tax, accounting and other legal recordkeeping requirements.

  • The need to prevent fraud, resolve disputes or enforce agreements.

Your Privacy Rights and Choices

Depending on where you live and the applicable law, you may have the right to:

  • Access or know: Request information about the personal information we hold and how we use or disclose it.

  • Delete: Request deletion of your personal information, subject to legal exceptions.

  • Correct: Request correction of inaccurate personal information.

  • Obtain a portable copy: Request a copy of certain personal information in a usable format.

  • Opt out: Opt out of the sale or sharing of personal information or its use for targeted advertising, where applicable.

  • Appeal: Appeal a decision relating to a privacy-rights request where applicable law provides this right.

You may submit a request by emailing info@maaticrafts.shop.

You can also request an opt-out of applicable advertising-related data sharing through our Your Privacy Choices page.

These rights are subject to applicable conditions and exceptions. We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before completing certain requests. Where permitted by law, you may authorise an agent to submit a request on your behalf. We may ask for evidence of that authorisation and verification of your identity.

We will respond within the time required by applicable law.

Global Privacy Control

Where applicable law requires, we treat a recognised Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information or targeted advertising for the browser and device sending the signal.

Where Shopify can associate the signal with a Shopify account, it may also apply the preference to that account in accordance with its privacy practices.

You can learn more at Global Privacy Control.

Other than recognised GPC signals, we do not respond to other browser “Do Not Track” signals.

Marketing Preferences

You can unsubscribe from promotional emails by using the unsubscribe link in those messages.

Opting out of marketing does not stop essential communications, such as order confirmations, delivery updates, refund notifications or replies to your enquiries.

Additional Information for UK and EEA Residents

Where UK or European Economic Area data protection law applies, we process personal information using the relevant lawful basis, including:

  • Contractual necessity: To process purchases and provide Services you request.

  • Legitimate interests: To operate, secure and improve our business, where those interests are not overridden by your rights.

  • Legal obligations: To comply with applicable laws and recordkeeping requirements.

  • Consent: Where required, including for certain marketing activities and non-essential cookies.

You may also have the right to object to certain processing, request that processing be restricted, or withdraw consent where processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

International Data Transfers

Your personal information may be stored or processed in countries other than the country where you live, including countries where Shopify and our service providers operate.

Where required for transfers from the UK or EEA, we rely on recognised safeguards, such as an applicable adequacy decision, the European Commission’s Standard Contractual Clauses, or relevant UK-approved transfer arrangements.

Contact us if you would like further information about applicable transfer safeguards.

Complaints

If you have a concern about our handling of your personal information, email info@maaticrafts.shop.

Where applicable, you may appeal our response to a privacy request by contacting the same email address and explaining why you believe the decision should be reconsidered.

You may also complain to the relevant regulator. UK residents can contact the Information Commissioner’s Office. EEA residents can contact their local data protection supervisory authority. U.S. residents may contact their relevant state regulator or attorney general, as applicable.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, Services or legal requirements.

We will publish the revised policy on this page and update the “Last updated” date. We will provide additional notice where required by law.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Store: maaticrafts.shop
Email: info@maaticrafts.shop
Phone: +44 7519300376
Website: www.maaticrafts.net

Postal address:
5 Foley Gardens
Heywood OL10 2LE
United Kingdom

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, United Kingdom local time (Europe/London: GMT in winter and BST in summer).

For purposes of applicable data protection laws, maaticrafts.shop is the controller of personal information processed for our store operations, except where Shopify or another provider acts as an independent controller as described above.