Currency
AED
AFN
ALL
AMD
ANG
AUD
AWG
AZN
BAM
BBD
BDT
BIF
BND
BOB
BSD
BWP
BZD
CAD
CDF
CHF
CNY
CRC
CVE
CZK
DJF
DKK
DOP
DZD
EGP
ETB
EUR
FJD
FKP
GBP
GMD
GNF
GTQ
GYD
HKD
HNL
HUF
IDR
ILS
INR
ISK
JMD
JPY
KES
KGS
KHR
KMF
KRW
KYD
KZT
LAK
LBP
LKR
MAD
MDL
MKD
MMK
MNT
MOP
MUR
MVR
MWK
MYR
NGN
NIO
NPR
NZD
PEN
PGK
PHP
PKR
PLN
PYG
QAR
RON
RSD
RWF
SAR
SBD
SEK
SGD
SHP
SLL
STD
THB
TJS
TOP
TTD
TWD
TZS
UAH
UGX
USD
UYU
UZS
VND
VUV
WST
XAF
XCD
XOF
XPF
YER
Shipping policy
This Shipping Policy applies to orders placed at maaticrafts.shop for delivery within the United States.
Shipping Coverage and Cost
We offer free standard shipping on all products for orders delivered within the United States, with no minimum purchase amount.
The standard shipping charge is $0.00 USD. We do not add separate handling or delivery fees for this shipping service.
Order Cutoff Time
Our daily order cutoff is 12:00 AM midnight (00:00), United Kingdom local time — Europe/London.
This time zone observes Greenwich Mean Time (GMT, UTC+0) in winter and British Summer Time (BST, UTC+1) in summer.
The cutoff is at the start of the day. Orders received after the cutoff are assigned to the next processing business day for delivery-time calculations. Orders placed on weekends or applicable public holidays are assigned to the next available processing business day.
The order cutoff is used to calculate processing and delivery estimates; it does not mean an order will ship immediately.
Order Processing Time
Order processing takes 1–3 business days.
Processing days are Monday through Friday, excluding applicable public holidays.
This period covers preparing your order for dispatch and handing it to the shipping carrier. Transit time begins after dispatch.
Transit Time
After dispatch, estimated transit time is 6–9 business days.
Transit business days are Monday through Friday, excluding applicable public holidays.
Estimated Total Delivery Time
The estimated total delivery time is 7–12 business days, consisting of:
-
Order processing: 1–3 business days.
-
Transit: 6–9 business days.
This estimate is calculated from the processing day assigned to your order according to the cutoff above. Orders received after the cutoff may require an additional business day before the processing calculation begins.
Weekends and applicable public holidays are not counted as business days. Delivery estimates are not guaranteed arrival dates.
Shipment Confirmation and Tracking
We will send a shipment confirmation to the email address provided with your order when it is dispatched. Where tracking is available, the confirmation will include tracking details.
Tracking information may not appear immediately after dispatch because the carrier must first scan the package.
If you need help checking the status of your order, email info@maaticrafts.shop with your order number.
Shipping Delays
If we become aware that your order cannot be dispatched within the stated processing timeframe, we will notify you and provide an updated estimate.
Where required by applicable law, we will give you the option to agree to a revised shipping timeframe or cancel the unshipped order for a prompt refund. If you do not agree to a delay, we will handle cancellation and refund requirements in accordance with applicable law.
Severe weather, carrier disruptions and other unexpected events may affect delivery after dispatch. If your order has not arrived within the estimated delivery period, please contact us so we can investigate and help resolve the issue.
These estimates do not limit your rights relating to delayed or undelivered goods.
Delivery Address and Order Changes
Please check that your delivery address, including any apartment or unit number and ZIP code, is complete and accurate before placing your order.
If you need to correct an address or request cancellation, contact info@maaticrafts.shop as soon as possible. We will check whether the change can be made before dispatch.
Once an order has shipped, address changes or cancellation may no longer be possible. This does not affect any return or cancellation rights available under our policies or applicable law.
If a parcel is returned because of an incorrect or incomplete address, we will contact you to discuss the available resolution. Any proposed additional reshipping charge will be explained and agreed with you before it is charged.
Missing, Damaged or Incorrect Deliveries
If your package is missing, arrives damaged or contains an incorrect item, contact info@maaticrafts.shop with your order number and a description of the issue. Photos of the item and packaging can help us investigate damage or packing errors.
If tracking shows delivery but you cannot locate the parcel, check the delivery location and with other members of your household, then contact us for assistance.
We will investigate with the carrier where appropriate and arrange a suitable resolution. A carrier scan alone does not remove any responsibility we have under applicable law.
For defective, damaged or incorrect items, we cover the necessary return shipping costs under our Return and Refund Policy.
Returns and Refunds
Please review our Return and Refund Policy for return eligibility, instructions and refund details.
Returns for U.S. orders are sent to an assigned warehouse within the United States. Contact us for the appropriate return address before mailing an item.
Free outbound shipping does not mean all returns are free. Customers pay return postage for non-defective returns; we cover necessary return postage for defective, damaged or incorrect items.
Contact Us
For shipping questions or help with an order, contact:
Store: maaticrafts.shop
Email: info@maaticrafts.shop
Phone: +44 7519300376
Website: www.maaticrafts.net
Business contact address:
5 Foley Gardens
Heywood OL10 2LE
United Kingdom
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, United Kingdom local time (Europe/London: GMT in winter and BST in summer).
Our business contact address is not a return warehouse. Please contact us for return instructions.
- Choosing a selection results in a full page refresh.