Refund policy

This policy applies to purchases from maaticrafts.shop delivered within the United States. We accept returns of both defective and non-defective products, as well as exchanges, under the conditions below.

Return Window

You may request a return or exchange within 30 calendar days of receiving your item.

We accept returns for reasons including a change of mind, size preference, or an item arriving defective, damaged or incorrect.

Return Conditions

Non-defective items must be in new, unused and unwashed condition, with their original tags and included accessories. You may try an item on to check its fit, provided it remains in new condition.

These condition requirements do not exclude items that arrived defective or damaged. Please describe the issue when requesting your return.

How to Request a Return

  1. Email info@maaticrafts.shop within 30 calendar days of delivery. Include your order number, the item you wish to return, and whether you would prefer a refund or exchange.

  2. For defective, damaged or incorrect items, describe the problem and include photos where possible.

  3. We will provide the U.S. return warehouse address and mailing instructions appropriate for your product.

  4. Pack the item securely, include your order details, and follow the mailing instructions. Keep your mailing receipt and any tracking information until your return is completed.

Please contact us before mailing your return so we can direct it to the correct warehouse. If you request a return within the 30-day window, a delay in our response or return instructions will not make your request late.

Return Location

Returns for U.S. orders are handled within the United States.

We use different return warehouses for different products. The specific U.S. return address will be provided when you request a return. There is no single return address for all products.

You will not be required to return a U.S. order to the United Kingdom under this policy. Our UK business contact address is not a return warehouse. Please send your return only to the U.S. address provided in your return instructions.

Return Shipping and Fees

Non-defective items: For change-of-mind, size-preference or other non-defective returns, customers are responsible for obtaining the return shipping label and paying return postage. The cost depends on the carrier and service selected. We recommend using a tracked mailing service.

Defective, damaged or incorrect items: maaticrafts.shop covers the necessary return shipping costs. Contact us before purchasing a return label so we can provide a prepaid label or arrange another return method at our expense.

Restocking fees: We do not charge any restocking fees.

Refund Amount

For eligible returns, we refund the amount paid for the returned item, including applicable refundable taxes. Any discount applied to the item is reflected in the refund amount.

For non-defective returns, original outbound shipping charges are not refunded, and customer-paid return postage is not reimbursed.

For defective, damaged or incorrect items, we also refund the original outbound shipping charges attributable to the affected item. If the entire order is returned for one of these reasons, we refund the full original outbound shipping charge.

Refund Processing Time

We inspect returned items and process eligible refunds within 3 calendar days after receiving the return. Inspection is included in this period.

We will notify you when your refund has been issued or explain any eligibility issue identified during inspection.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit after we issue it. This is separate from our refund processing time.

If you paid through Klarna or a Shop Pay instalment option, your payment provider will handle any payment-plan adjustment under its terms. Check your provider account for your updated balance or payment schedule.

Exchanges

We accept exchange requests within 30 calendar days of delivery. Non-defective items must meet the same condition requirements as returns.

To request an exchange, email info@maaticrafts.shop with your order number and the item or size you would like instead.

Exchanges are subject to stock availability. If the requested replacement is unavailable, you may choose a refund under this policy.

For a non-defective exchange, you are responsible for return postage. We will confirm any price difference and any replacement shipping charge before you agree to the exchange.

For defective, damaged or incorrect items, we cover both the return shipping and the shipment of the correct replacement.

Your Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Contact Us

Store: maaticrafts.shop
Email: info@maaticrafts.shop
Phone: +44 7519300376

Business contact address — not for returns:
5 Foley Gardens
Heywood OL10 2LE
United Kingdom

Return warehouses: United States. Contact us for the warehouse address assigned to your product.

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, United Kingdom local time (Europe/London: GMT in winter and BST in summer).